Why aren't you a member of the BBB?

We are aware of our rating with the Better Business Bureau. There are a total of 3 complaints filed against us that we have, in fact, responded to and worked diligently to resolve both with the clients privately and with the help of the BBB. When initially working with the BBB, we learned that in order to maintain an "A" rating with them, our company would have to join and become members and pay an annual fee of $600+. We serve well over 700 clients per year. An F rating based on three complaints is both unfounded and unfair, and we refuse to "buy" our ratings. ABC News actually did an investigation on the BBB. Here is an excerpt: "The Better Business Bureau, one of the country's best known consumer watchdog groups, is being accused by business owners of running a "pay for play" scheme in which A plus ratings are awarded to those who pay membership fees, and F ratings used to punish those who don't. To prove the point, a group of Los Angeles business owners paid $425 to the Better Business Bureau and were able to obtain an A minus grade for a non-existent company called Hamas, named after the Middle Eastern terror group. "Right now, this rating system is really unworthy of consumer trust or confidence," said Connecticut attorney general Richard Blumenthal in an interview to be broadcast as part of an ABC News investigation airing tonight on 20/20." Read the full article here: http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843 If you have any questions or concerns, always feel free to contact us directly. We're happy to speak with you, as well as offer you reference lists of past clients and other vendors in the industry. And yes, so it is clear, we do close our doors each year for a few weeks to relax and regroup. We use this time to relax and rejuvenate in order to continue to serve our clients with the utmost attention and skill. We see nothing wrong with this practice and will continue to do so.